During his job interview with Cleveland’s Playhouse Square, Daniel Hahn was asked about programming he wished to initiate. He then pulled from his valise a framed photo of two boys — his son and his son’s best friend — hamming for the camera.

“I want my son’s best friend to be able to enjoy live performance at Playhouse Square. I want sensory-friendly productions,” Hahn said. As he explained that his son is a typical learner and the friend is on the autism spectrum and nonverbal, Hahn choked up and thought he’d blown the interview.

Luckily for Northeast Ohio, Hahn’s passion for a population previously not served by Playhouse Square sealed the deal. He has served as its vice president of community engagement and education for the past six years.

What does it mean to have a sensory-friendly event and why is it important?

Until this past year, we could not take our daughter, Lyra, who has Down syndrome, to the movies. As soon as the lights went down, she’d try to race up the aisle and leave the theater. Other people with sensory processing issues may shout out when something excites them, or need to move around or, conversely, lie down in a quiet, dimly lit room.

What are sensory processing issues and who has them?

According to Dr. Jessica Foster, the director of Akron Children’s Hospital’s Department of Developmental-Behavioral Pediatrics, sensory processing disorder is not a medical diagnosis, but a condition typically seen in conjunction with other diagnoses. Some of these diagnoses include autism spectrum disorder and Down syndrome, as well as dyslexia.

Sensory processing disorder involves a heightened sensitivity to sound, light and touch. Lyra does not like loud environments, even at fun places, such as an aquarium we visited in June when several busloads of children were also there.

Processing behaviors can make a variety of public events difficult, if not impossible, for many families. But in the last 10 years, sensory-friendly accommodations have begun popping up like flowers after a spring rain. Such events minimize triggers — loud noises, bright or flashing lights — while providing a number of ways to assuage sensory overload.

In Akron, Summit Mall has sensory-friendly times with Santa and the Easter Bunny and the Akron Soap Box Derby has an annual inclusion day. Next weekend, Akron will host the first-ever sensory-inclusive marathon. (Akron sure gets a lot right.)

But those events are held in open public spaces where a variety of behaviors are more easily tolerated. Not so with a live theater production. Like the best friend of Hahn’s son, the unpredictability of Lyra’s responses often rules out our attending live performances. It’s just too stressful.

However, since 2014, after Hahn was hired, Playhouse Square has presented nine sensory-friendly, one-hour plays. Each year, they provide one performance for school groups and another for the general public, all at the very affordable price of $10 a ticket.

These sensory-friendly productions have welcomed thousands of sensory sensitive individuals and their families.

Last month, Playhouse Square presented its first big kahuna, or rather “hakuna,” as in “Hakuna Matata”: a sensory-friendly, full-length performance of Disney’s “The Lion King.”

When the play began, the lights did not go down, the audience did not become quiet, children did not sit still in their seats. Seated on her father’s lap while large-as-life puppets of African animals paraded down the aisles to the stage, Lyra flapped her hands with excitement.

For each sensory performance, Playhouse Square rents pipes and curtains to create sensory-deprivation rooms for kids who need to decompress from sensory overload. One little boy ran in circles for a few moments in one of the created rooms. Others jumped up and down or stomped.

These behaviors are described as “proprioceptive input” in which the larger joints of the body are impacted. The impact on the large joints increases serotonin and dopamine levels, thereby helping the overstimulated person to calm down.

Playhouse Square also hires volunteers from the Cuyahoga County Developmental Disability Board. Strategically placed, the volunteers hand out headphones and fidget toys to kids who need them.

The “Red Coats,” as the ushers are called because of their scarlet blazers, arrive in the morning for a two-hour training session and a lunch provided by Playhouse Square.

Finally, in order to reach as many families as possible, Playhouse Square deeply discounts the tickets for sensory performances. Which is to say, this is an expensive endeavor for a nonprofit organization, underscoring Playhouse Square’s commitment to providing sensory-friendly productions.

In fact, it is because of generous donations from people like Denise and Norm Wells that Playhouse Square can fulfill its mission to provide these performances that allow Lyra, and many others who’ve previously been excluded, to enjoy live theater.

Please note: Never buy tickets from a ticket broker, i.e., professional scalper. Two delightful young women seated next to us did not know they were coming to a sensory-friendly performance.

In an effort to get tickets to the appropriate audience and provide essential accommodations, a questionnaire accompanied the purchase of tickets to the sensory-friendly performance of “The Lion King.” Clearly a ticket broker had falsified answers and then resold the discounted tickets, at a profit, to the women next to us.

During the first act of “The Lion King,” Hahn stood at the back of the theater with his board’s president, Amy Brady, her husband and other staff members. It was not the play that they watched, but the audience. And each of them, to a person, wept with joy at what they saw.

Stay tuned: Playhouse Square is working to bring another sensory-friendly Broadway Series performance next August. If and when it is finalized, I’ll be sure to write about it.

Upcoming sensory-friendly performances at Playhouse Square include:

• A public performance of “The Jungle Book” 11:30 a.m. Oct. 27.
• A school matinee performance of “What Do You Do with an Idea?” 11:30 a.m. March 3.
• For more information, go to http://www.playhousesquare.org/sensory-friendly-programming.

This was first published in the Akron Beacon Journal on September 22, 2019.